In an effort to serve you even better, X on Air has created this special “Trouble Ticket” system. This lets you reach the specific department at X on Air that can solve your problem the fastest.

Here’s the simplest way to use this system.

Your Name: Please use your full name, especially if you are writing about billing problems.

Your Email: Please use the Email address that you use for your orders. This helps speed up the response.

Order Number: This is the number that you find on the confirmation that we send you. If you don’t give the order number, your problem might not get handled the right way.

Department: Please use the drop down menu to determine which department your problem should go to, ranging from “Billing” to “Technical.” If you’re not sure, click “Other.”

Description Box: Tell us your problem as specifically as possible. For instance, if a DVD doesn’t play, tell us what kind of machine, and so on. The more you tell us, the quicker the solution can be found.

Toll Free: 1 (800) 266-0270
Int'l Tel: 1 (909) 599-7904
Fax: 1(909) 592-2624

Our office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, Pacific Coast Time.

If you have any questions regarding contents and licenses of this site please contact:
contents@xonair.com

If you have questions about sales, freight, shipping methods, payment methods, International shipping and so on
info@xonair.com

If you have questions about an order (billing, tracking number, trace a shipment and the like
info@xonair.com

If you have questions about wholesale prices, sub-distributor information, or volume purchasing,
info@xonair.com

If you have any technical questions about our product or need to obtain an RMA number to return an item:
info@xonair.com

If you have general comments or questions about the site:
info@xonair.com

If you have general comments or questions about XONAIR VOD:
vodcs@xonair.com

If you have technical questions about download, streaming, Pay Per Minute, or Windows Media Player:
vodsupport@xonair.com